Questions we get every week

It depends on the door and what the job needs, so we come and look before we quote rather than guess over the phone. You get a firm number before any work starts, and the estimate itself is free.

Both, and most of our calls are repairs. A broken spring, a worn cable or roller, or an opener that has stopped are the common ones. When a door is genuinely past its life, we install a new one.

Call and we will get you on the schedule for the earliest time that works. We are reachable Monday to Friday from 8am to 8pm, and weekends by appointment.

Yes, Z & Z is licensed and insured. It is a family-owned company run by Chris Zimmek, who has more than thirty years of experience on garage doors.

We work out of Springfield across Western Massachusetts and Northern Connecticut. Coverage includes Agawam and Feeding Hills, Northampton and Enfield. If your town is not listed, call to ask.

Leave a closed door down and stop using the opener. Keep clear of an open or unstable door and avoid pulling the emergency release under it. Our spring repair page explains replacement and sizing.

A remote, keypad or sensor can have its own fault. A working wall button also does not rule out radio or lock-mode problems. See opener repair for the symptoms that help distinguish them.

Consider the panels, tracks, lifting hardware and availability of suitable parts. A failed spring on a sound door is different from extensive panel damage. Our installation guide explains the fit and choices involved in replacement.

Stop operating it and keep the opening clear. A cable, roller or track problem can leave the door unstable. Cable and roller repair covers what needs inspection.

Not automatically. The opener's condition, safety features and compatibility with the selected door and track arrangement determine whether it can stay. Ask for opener work to be identified separately in the estimate.